LEGAL
Privacy Policy
How we collect, use, and protect the personal information you share with us.
Last updated: June 2026
Norwalk Animal Hospital ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, norwalkah.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following types of information when you use our website:
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Contact information you provide via our Contact Us form, such as your name, email, and phone number.
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Appointment & booking information submitted through our online booking portal (powered by ezyVet).
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Prescription refill requests submitted through our Prescription Refill Request form.
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Usage data, such as pages visited and time spent on our site, collected automatically through standard web analytics.
2. How We Use Your Information
We use the information we collect to:
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Respond to inquiries and schedule appointments
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Process prescription refill requests
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Communicate with you about your pet's care
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Improve our website and the services we offer
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Comply with applicable legal obligations
3. Third-Party Services
Our website uses the following third-party services, which have their own privacy practices:
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Wix.com: Website hosting and platform
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ezyVet: Appointment booking & client portal
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Instagram / Facebook: Social media links
We encourage you to review the privacy policies of these third-party services.
4. Cookies & Tracking
Like most websites, our site may use cookies and similar tracking technologies (provided by our website platform, Wix) to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not function properly without them.
5. Data Sharing
We do not sell your personal information. We only share information with trusted third-party service providers (such as ezyVet for appointment scheduling) as necessary to operate our business, or when required by law.
6. Your Rights (CCPA)
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:
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Know what personal information we collect about you
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Request deletion of your personal information
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Opt out of the sale of personal information (we do not sell personal information)
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Not be discriminated against for exercising these rights
To exercise any of these rights, please contact us using the information below.
7. Data Security
We take reasonable measures to protect the personal information you share with us. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Questions About This Policy?
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
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📞 (562) 386-8873
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📍 11834 Firestone Blvd, Norwalk, CA 90650